Cancellation & Refund Policy

At Ecomify, we strive to ensure our software, tools, and infrastructure deliver maximum value to your e-commerce business. This Cancellation & Refund Policy outlines terms for subscriptions and platform services.

1. 3-Day Free Trial

All new merchant accounts are eligible for a 3-day free trial upon registration. During this trial period, you have full access to test storefront creation, payment setup, and platform features without incurring any charges.

2. Subscription Cancellations

• You can cancel your active paid subscription at any time directly from the Billing & Plans section of your merchant dashboard.
• Upon cancellation, your store will remain active until the end of your current paid billing cycle (monthly or annual).
• No auto-renewals or unexpected charges will occur after cancellation.

3. Refund Guidelines

• Monthly Plans: Monthly subscription fees are non-refundable once the billing cycle begins, as cloud resources and bandwidth are immediately provisioned.
• Annual Plans: If you cancel an annual plan within 7 days of initial purchase or renewal, you may request a pro-rated refund minus any domain registration or third-party SMS/payment gateway integration costs.
• Billing Errors: In the rare event of duplicate charges or platform technical outages exceeding our SLA, full refunds for the affected period will be issued within 5–7 business days to your original payment method.

4. Merchant Store Customer Refunds (End-Consumers)

Please note that Ecomify is a software provider and does not sell physical consumer goods directly. If you are an end-consumer seeking a refund for an order placed on a store hosted on Ecomify, you must contact that merchant directly via their store's contact page.

5. Contact Billing Support

For any billing inquiries, invoice clarifications, or refund requests, reach out to our accounts team at billing@ecomify.io or support@ecomify.io.