Shipping & Delivery Policy

This Shipping and Delivery Policy explains the fulfillment and activation timelines for Ecomify services, software subscriptions, and merchant shipping integrations.

1. Digital Service Delivery & Immediate Activation

• Instant Provisioning: Ecomify is a Software-as-a-Service (SaaS) cloud platform. Upon completing sign-up and payment, your store dashboard, API keys, and cloud environment are provisioned instantly (within 60 seconds).
• Confirmation Email: A confirmation email containing your store admin URL, receipt, and getting-started guide is dispatched immediately to your registered email address.
• No Physical Shipping for Software: There is no physical delivery required for digital subscriptions, custom domain SSL certificates, or AI credits.

2. Integrated Merchant Courier Partners (For Physical Orders)

For merchants selling physical goods via Ecomify storefronts, Ecomify provides direct API integrations with leading logistics and 3PL carriers:

• Supported Logistics Aggregators: Shiprocket, Delhivery, Bluedart, Ecom Express, XpressBees, DTDC.
• Automated Shipping Labels & Tracking: Shipping labels, AWB numbers, and automated WhatsApp/SMS tracking notifications are generated seamlessly from the merchant dashboard.
• Hyperlocal & Express Delivery: Integration with Shadowfax, Dunzo, and Porter for same-day local deliveries where applicable.

3. Contact Support

If you experience any delays in service activation or have questions about logistics integrations, please contact our 24/7 technical team at support@ecomify.io.